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Title
Text copied to clipboard!Junior Analyst in Customer Insights
Description
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We are looking for a Junior Analyst in Customer Insights to join our dynamic team and support data-driven decision-making across marketing, product development, and customer experience initiatives. This entry-level position is ideal for recent graduates or early-career professionals who are passionate about understanding customer behavior and leveraging data to drive business outcomes.
As a Junior Analyst in Customer Insights, you will work closely with senior analysts and cross-functional teams to collect, analyze, and interpret customer data from various sources, including surveys, CRM systems, web analytics, and social media platforms. Your insights will help shape strategies that improve customer satisfaction, retention, and overall business performance.
You will be responsible for preparing reports, dashboards, and presentations that communicate key findings and recommendations to stakeholders. You will also assist in designing and executing customer research projects, including surveys, focus groups, and A/B testing. A strong attention to detail, analytical mindset, and curiosity about customer behavior are essential for success in this role.
This role offers a great opportunity to develop your analytical skills, gain exposure to a wide range of business functions, and contribute to meaningful projects that impact the customer journey. You will receive mentorship and training to grow your expertise in data analysis tools, customer research methodologies, and storytelling with data.
If you are eager to learn, enjoy working with data, and want to make a difference in how companies understand and serve their customers, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Collect and analyze customer data from multiple sources
- Support the development of customer segmentation models
- Assist in designing and conducting customer surveys and research
- Create dashboards and reports to visualize customer insights
- Collaborate with marketing and product teams to inform strategy
- Monitor customer feedback and identify trends
- Prepare presentations to communicate findings to stakeholders
- Support A/B testing and other experimentation initiatives
- Maintain data accuracy and integrity in reporting tools
- Stay updated on industry trends and best practices in customer analytics
Requirements
Text copied to clipboard!- Bachelor’s degree in Marketing, Business, Statistics, or related field
- Strong analytical and problem-solving skills
- Proficiency in Excel and data visualization tools (e.g., Tableau, Power BI)
- Familiarity with survey tools and CRM systems
- Basic knowledge of statistical analysis and research methods
- Excellent written and verbal communication skills
- Ability to work collaboratively in a team environment
- Detail-oriented with strong organizational skills
- Eagerness to learn and grow in a data-driven role
- Experience with SQL or Python is a plus
Potential interview questions
Text copied to clipboard!- What interests you about customer insights and analytics?
- Describe a time you analyzed data to solve a problem.
- How do you ensure accuracy in your data analysis?
- What tools have you used for data visualization?
- How would you approach designing a customer survey?
- Tell us about a project where you worked with cross-functional teams.
- What do you think makes a good customer insight?
- How do you stay current with trends in customer behavior?
- Have you ever worked with CRM or marketing automation tools?
- What are your career goals in analytics or marketing?
